Records & Complaints

Your Rights as a Client

Your safety, dignity, and autonomy are important. Texas law requires that I share the following information so you are aware of your rights and the options available to you as a consumer of mental health services.

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Accessing Your Health Care Records

You have the right to request access to your health care records at any time. If you would like to request your records, you may submit a written request by email to me at contact@caseylpc.com.  Requests are handled with care and in accordance with state and federal laws. If you have questions or would like support with this process, please feel free to reach out—I am happy to help.

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Contacting the Texas Behavioral Health Executive Council

If you would like additional information about professional licensure or the regulation of behavioral health providers in Texas, you may contact the Texas Behavioral Health Executive Council (BHEC). Their Contact Us page includes phone numbers, email addresses, and mailing information should you wish to connect with them: https://bhec.texas.gov/contact-us/.

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Sharing Concerns or Filing a Complaint

If at any point you have concerns about your care or believe your rights have not been respected, I request that you first discuss this with me. If you are not satisfied, you have the option to file a consumer complaint with the Office of the Texas Attorney General’s Consumer Protection Division. Information and instructions for submitting a complaint are available on the Attorney General’s Consumer Protection webpage and can be found here: https://bhec.texas.gov/complaints-enforcement-faqs/.